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Task performance
Quality of work, volume and meeting deadlines.
In the 8MAP, the Performance dimension measures how well a person executes their work (quality, volume and meeting deadlines) and how they do it (ownership, initiative and reliability). It keeps task performance and contextual performance apart, to avoid the halo effect.
What it measures
Quality of work, volume and meeting deadlines.
Ownership of results, initiative and reliability in delivering what they promise.
How to read the result
Higher is better
Higher is better.
Why it matters
Most reviews collapse performance into a single score. The problem has been described for over a hundred years: someone who stands out in one aspect tends to be rated high across the board, which is known as the halo effect. Keeping task and context apart lets you see, for example, someone who delivers a lot but does not hold the team up, or the other way round.
It keeps task and context as separate variables from the start, instead of averaging them into a single number.
Because two people with the same score can need opposite plans: one to improve the quality of their work, the other to take ownership of their results.
Key crossings
Frequently asked questions
You look at what they deliver (quality, volume, deadlines) and how they work (ownership, initiative, reliability). In the 8MAP both parts are measured separately.
It is the tendency to rate someone high on everything because they stand out in one aspect. Keeping task and contextual performance apart helps reduce it.
Task performance is the technical execution of the work. Contextual performance is the behaviour that holds the environment up: initiative, ownership and reliability.
We walk you through the 8MAP with a sample team and answer your Talent team's questions.