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Focus time
How much uninterrupted time they get for work that needs concentration.
In the 8MAP, the Capacity dimension measures how manageable each person's workload is and how favourable their conditions are for doing good work: focus time, meeting effectiveness, clarity of expectations and autonomy. It rests on the Job Demands-Resources model.
What it measures
How much uninterrupted time they get for work that needs concentration.
Whether meetings add to the day or eat it.
How clear they are on what is expected of their work.
How much room they have to decide how they work.
How to read the result
The middle is the goal
The middle is the goal. Too low means underuse; too high means overload and a loss of work-life balance.
Why it matters
Burnout shows up when job demands exceed the resources to meet them. Two of those demands are easy to overlook: interruptions, which raise stress even when people compensate by working faster, and too many meetings, which is associated with lower wellbeing.
It shows how the load is spread inside a team, so you can tell when the problem is an imbalance between colleagues rather than one person's workload.
Because the same load can be manageable for someone with clarity and autonomy, and unsustainable for someone without them. Counting hours alone does not show it.
Frequently asked questions
By looking at the demands (tasks, interruptions, meetings) alongside the resources (clarity, autonomy, support), and how the load is spread between colleagues.
It is when job demands persistently exceed the resources to meet them. It is one of the drivers of burnout in the Job Demands-Resources model.
Not always. A very low load can mean the person is being underused.
We walk you through the 8MAP with a sample team and answer your Talent team's questions.