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Trust in the organisation
How far the person trusts the company they work for.
In the 8MAP, the Culture & engagement dimension measures trust in the organisation, the direct manager's effectiveness, belonging to the team, purpose and wellbeing. It rests on Gallup Q12, Great Place to Work's Trust Model and psychological safety, and keeps trust in the company separate from trust in the manager.
What it measures
How far the person trusts the company they work for.
How they experience the relationship with whoever leads them day to day.
How far they feel part of their team.
Whether they find meaning in what they do.
Whether the work environment holds them up or wears them down.
How to read the result
Higher is better
Higher is better: a culture that holds people up. It measures the work environment, not anyone's mood.
Why it matters
Team engagement is consistently associated with better business outcomes, including lower turnover. And psychological safety, the shared belief that you can speak up and be wrong without punishment, explains much of how much a team learns.
It isolates wellbeing and safety as their own indicator, and keeps trust in the organisation separate from trust in the direct manager, because one person can experience the two in opposite ways.
Trust in the direct leader has effects of its own on performance and on the intention to stay. If you mix it with trust in the company, HR cannot tell whether the problem is the organisation or one manager.
Key crossings
Frequently asked questions
Climate describes how the work environment is perceived; engagement is how involved the person is with their work and their team. The 8MAP measures both in the same dimension.
It is the shared belief that in the team you can speak up, ask or be wrong without punishment, and it is linked to how much that team learns.
No. It measures the work environment. If a mental health topic comes up in the conversation, Kova does not dig further and points to your company's formal channel.
We walk you through the 8MAP with a sample team and answer your Talent team's questions.